FAQ
Frequently Asked Questions
PRODUCTS & ORDERS
Where is Online Auto Store based?
Online Auto Store is based in Cape Town, South Africa. We sell vehicle technology products nationwide and provide professional vehicle technology and tracking fitment services in Cape Town and surrounding areas.
Do you deliver nationwide?
Yes. Our products can be delivered throughout South Africa. Delivery times and costs depend on your location and the delivery option selected.
How long does it take to dispatch my order?
We aim to dispatch in-stock products within 1–2 business days after payment has been confirmed.
How can I track my order?
Where courier tracking is available, tracking information will be provided once your order has been dispatched.
Can I collect my order?
Collection may be available from our Cape Town premises by prior arrangement. Please contact us before arriving to confirm that your order is ready.
WIRELESS CAMERA
What can the Wireless Camera System be used for?
Our Wireless Camera System is suitable for various applications including caravans, trailers, horseboxes, bakkies, trucks and other vehicles where additional rear visibility is required.
Can you install the Wireless Camera for me?
Professional installation is available in Cape Town. Contact us before purchasing if you would like installation included or need advice regarding compatibility.
I'm not sure whether the camera will work on my vehicle. What should I do?
Contact us with your vehicle or application details before ordering. We can help you determine whether the system is suitable for your requirements.
RIDECAM
What is RideCAM?
RideCAM is a permanently fitted front and rear motorcycle camera system designed to automatically record your rides.
Does RideCAM need to be charged before every ride?
No. Because the system is permanently installed and connected to the motorcycle, you do not need to mount and charge an action camera before every ride.
Does RideCAM record from the front and rear?
Yes. RideCAM uses front and rear cameras to provide coverage from both directions.
Can Online Auto Store install RideCAM?
Yes. Professional installation is available through Online Auto Store in Cape Town.
RIDESCENT
What is RideScent?
RideScent is a 10ml vehicle fragrance designed to provide a convenient and long-lasting fragrance solution for your vehicle.
How do I use RideScent?
Please follow the usage and safety instructions supplied with your RideScent product. Avoid allowing fragrance liquid to come into direct contact with vehicle surfaces.
VEHICLE TRACKING
Can Online Auto Store help me get a vehicle tracking system?
Yes. We can assist customers with vehicle tracking enquiries and help identify an appropriate solution based on their requirements.
Do you install tracking devices?
Yes. Online Auto Store provides professional vehicle tracking and telematics installations.
I already have a tracking provider. Can I book an installation with you?
Contact us with your provider and installation details and we will confirm whether we can assist.
FLEET SOLUTIONS
Do you provide solutions for business fleets?
Yes. We work with businesses requiring vehicle tracking, telematics, fleet technology installations and fleet-management solutions.
What is Fleet Master Solutions?
Fleet Master Solutions is a web-based fleet maintenance and compliance management system that helps businesses manage vehicles, maintenance, costs, suppliers, compliance and reporting from a central platform.
How do I enquire about Fleet Master Solutions?
Contact Online Auto Store with the approximate number of vehicles or assets in your fleet and your main fleet-management challenges. We can assist you with the next steps.
INSTALLATIONS
Where do you provide installations?
Our fitment centre is based in Cape Town. Installation availability and location depend on the service required.
How do I book a fitment?
Use our Book a Fitment page, WhatsApp us or call us to arrange an appointment.
What should I bring to my appointment?
Please bring the vehicle being fitted and any equipment or documentation we have specifically requested. We will advise you beforehand if anything additional is required.
RETURNS & SUPPORT
What if my product arrives damaged?
Please contact us as soon as possible with your order number and clear photographs of the product and packaging so that we can investigate.
What if I ordered the wrong product?
Contact us before opening, installing or using the product. Return eligibility will depend on the circumstances and applicable consumer law.
How do I contact Online Auto Store?
You can also contact us through the website or WhatsApp.