Refund policy

Returns, Refunds & Warranty Policy

Last updated: September 2026

Online Auto Store wants customers to purchase with confidence.

This policy should be read together with any rights you may have under applicable South African law, including the Consumer Protection Act and applicable electronic-commerce legislation. Nothing in this policy is intended to unlawfully limit a consumer's statutory rights.

BEFORE RETURNING A PRODUCT

Please contact us before returning any item.

Provide:

  • Your name

  • Order number

  • Product purchased

  • Reason for the return

  • Photographs or video where the product is damaged or believed to be faulty

We will advise you of the next steps.

CHANGE-OF-MIND OR INCORRECT ORDERS

If you have ordered the incorrect product or wish to return an unwanted product, contact us as soon as possible.

Return eligibility, return costs and any applicable refund will be determined according to the circumstances, condition of the product and applicable law.

Products should not be installed, altered or damaged while a return request is being considered.

FAULTY PRODUCTS

If you believe a product is defective, contact us with details of the fault.

We may need to inspect or test the product, or refer it to the manufacturer or supplier for assessment.

Where a product is found to be defective, the matter will be handled in accordance with the applicable warranty and South African consumer law.

DAMAGE DURING DELIVERY

If your product arrives damaged, please contact us as soon as reasonably possible.

Where possible, provide photographs showing:

  • The courier packaging

  • Shipping label

  • Damage to the packaging

  • Damage to the product

Please retain the original packaging until we have investigated the matter.

INSTALLATION

Products that require installation should be installed according to the manufacturer's instructions and applicable technical requirements.

Damage resulting from incorrect installation, misuse, unauthorised modification or external causes may not constitute a product defect, subject always to applicable law.

REFUNDS

Where a refund is approved or legally required, it will be processed using an appropriate payment method.

Bank and payment-provider processing times may affect how long it takes for the refunded amount to appear.

WARRANTIES

Certain products may carry manufacturer or supplier warranties.

Warranty periods and conditions may differ by product.

Please contact us if you require warranty information for a particular product.

CONTACT US

To request a return or report a problem:

Online Auto Store (Pty) Ltd
Phone: 021 879 4191
Email: johannes@onlineautostore.co.za