Refund policy

Refund & Return Policy

At Online Auto Store, we’re committed to delivering quality products and excellent service. Please review this policy to understand your rights and our terms regarding returns, refunds, and warranties.

Returns – 14 Day Policy

You may return eligible items within 14 days of delivery, provided the following conditions are met:

  • The item is unused, uninstalled, and in original condition
  • All packaging, tags, accessories, and manuals are included and intact
  • The product shows no signs of damage, scratches, or attempted fitting
  • A valid proof of purchase is provided

To initiate a return, please email us at johannes@onlineautostore.co.za. Once approved, we’ll send return instructions.

Unauthorised returns will not be accepted.

Return Shipping Costs: Unless the return is due to our error or a defective product, courier fees (to and from) will be your responsibility.

Damaged or Incorrect Items

Inspect your parcel upon delivery. If you receive the wrong item or one that’s damaged or defective, notify us within 48 hours of delivery so we can resolve the issue promptly. Supporting photos may be required.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Custom or special-order items
  • Personalised products
  • Gift cards
  • Items on sale or clearance

Not sure? Contact us at johannes@onlineautostore.co.za to confirm eligibility before sending anything back.

Exchanges

To exchange an item, we recommend placing a new order and returning the original item separately. This ensures faster turnaround and stock reservation.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–7 business days.

Note: It may take additional time for your bank to reflect the refund in your account.

If a return is due to customer negligence or is outside warranty coverage, courier fees will be at your expense.

Warranty – 12 Month Coverage

All products carry a 12-month warranty against manufacturing defects.

Important: For all electronic products, the warranty is only valid if installed by an authorised fitment centre. Proof of fitment may be requested when processing a warranty claim.

Warranty covers manufacturing faults only. It does not cover:

  • Damage caused by incorrect installation
  • General wear and tear
  • Negligence or misuse
  • Water damage (unless the product is specifically rated waterproof)

Company Discretion

Returns, refunds, and warranty claims are subject to approval at Online Auto Store’s discretion, based on our evaluation of the product and supporting documentation.

Need Help?

We’re here to assist.
Email: johannes@onlineautostore.co.za
Phone: 072 286 1465